FAQ's

SUPPORT

How can I get in contact with you?

You can reach our customer service team directly by emailing sean@capbackcustoms.com. Please note that we do not have a physical store location temporarily; we are currently operating online only from Los Angeles, CA.

ORDER

How secure is my personal information?

We take your privacy seriously and our store is hosted on Shopify, which uses industry-standard encryption to protect your data.

What forms of payment do you accept?

"We accept a wide variety of secure payment methods, including:
Credit/Debit Cards: Visa, Mastercard, Discover, Diners Club
Digital Wallets: Apple Pay, Google Pay, Shop Pay, PayPal"

Can I cancel my order?

Yes, you can cancel your order within 24 hours of placement by emailing us. After that, production may have already begun, and cancellations may not be possible.

How do I order on your website?

Right now, we are keeping it simple and cheap for you: our website features our signature trucker hat. Simply add it to your cart to purchase. However, we also have over a decade of experience in the apparel industry! If you are an organization looking for custom uniforms or bulk orders, please drop us a message or email us, as we have much more available than what is currently shown on the site.

SHIPPING

Do you ship internationally?

Currently, we only ship within the United States. The delivery time will depend on the shipping service and your destination.

What shipping carriers do you use?

We default to UPS Ground for our shipping services.

How long does it take to process my order?

Most orders ship 2 weeks after being placed, with the exception of our monthly specials which may vary. Please note that we do not ship orders on weekends or holidays.

How long does shipping take?

Once your order has left our facility, shipping takes 3-7 business days via UPS Ground, coming from the West Coast.

DELIVERY

How do I track my order?

Once your order ships, you will receive an email notification containing your UPS tracking number.

Are all my items shipped together?

Yes, we try to ship all items in one package whenever possible.

Do you provide a quality guarantee for all the products being sold?

Yes. If you receive a defective item, please contact us at sean@capbackcustoms.com with details of the product and the defect. Any damaged product will be replaced.