Refund policy

Due to the custom nature of our products, we do not accept exchanges or returns of any products on our website or gift cards. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

If an item is found to be faulty, damaged, or incorrect due to your production or fault, please contact us for a replacement. Replacement requests must be made within 7 business days of the order being delivered.

To be eligible for a replacement, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To request a replacement, you can contact us at sean@capbackcustoms.com with a description of the reason a replacement should be provided, and photos of the damaged or incorrect product.

If your replacement is accepted, we will update you with a timeline for the replacements to arrive to you, as well as a shipping label to return the damaged or incorrect products, should we request them.

You can always contact us for any questions or concerns through our contact form